Switchboard Operators

Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

  • The Job
  • The Facts
  • Related Courses

What the job involves

  • Operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • Responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • Investigating operating system problems and informing maintenance services
  • Alerting emergency services when required
  • Recording details and determining charges for designated types of calls
  • May monitor the efficiency of systems and maintain service sampling records

Key values of workers in Switchboard Operators

  • Support

    Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

  • Independence

    Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

  • Working Conditions

    Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

  • Achievement

    Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

  • Recognition

    Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Switchboard Operators

  • Speaking

    Talking to others to convey information effectively.

  • Social Perceptiveness

    Being aware of others' reactions and understanding why they react as they do.

  • Service Orientation

    Actively looking for ways to help people.

  • Reading Comprehension

    Understanding written sentences and paragraphs in work-related documents.

  • Coordination

    Adjusting actions in relation to others' actions.